Refund Policy

At Dealio, our priority is your satisfaction. If you find a manufacturing defect or are not satisfied with your purchase upon receiving your product, you may request an exchange or return according to the conditions below.

Deadlines

• Product Dissatisfaction: Up to 7 calendar days from receipt.

• Manufacturing Defect: Up to 30 calendar days from receipt.

• Visible Damage: For issues such as broken glass, missing parts, or scratches, the customer must notify us within 24 hours of delivery with photos or video of the product and its packaging. After this period, the damage will be considered the result of misuse.

Return Conditions The product must show no signs of use and must be in its original packaging, with all accessories and components included. Returns will not be accepted if the item has been altered or modified.

Once the product is received and passes our quality analysis, the customer may choose to:

• Exchange it for another product available in stock.

• Receive a refund for the value of the product.

Shipping costs are non-refundable if the delivered product matches the order and is in good condition.

Warranty All products have a 30-day warranty starting from the date of receipt. To activate the warranty, the customer must provide a video (up to 1 minute) or clear photos showing the defect, along with the original packaging and visible label.

Important: The warranty does not cover:

• Aesthetic damage occurring after purchase (cracked screens, scratches, dents).

• Damage caused by liquids or humidity.

• Unauthorized repair attempts or modifications.

• Improper use of accessories.

• Natural wear and tear (oxidation, loss of shine, battery depletion, etc.).

• Unrecommended resistance tests (impacts, water exposure, or excessive pressure).

Support Dealio does not offer technical services or authorized assistance. For any questions or warranty claims, please contact our support team.