FAQ
How do I make a purchase? Visit our website, choose the product you want, click "Add to Cart" or "Buy Now," and complete your payment at our secure checkout.
Do you have a physical store? No. We sell exclusively online through our official website.
Do you ship to my country? Yes. We ship to a wide range of international locations. Available shipping options will appear at checkout based on your address.
How long does delivery take? Processing takes 1 to 3 business days from payment confirmation. Estimated delivery is between 5 and 12 business days, depending on the destination and logistics operator. You will receive a tracking code via email once your order is dispatched.
What are the payment methods? We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On some devices, you can also pay with Apple Pay or Google Pay.
Can I pay with cash or upon delivery? At this time, no. All payments are processed online using the methods mentioned above.
Can I change my order or address? We can only edit or cancel an order before it has been processed. If you need to update your address or items, please contact us immediately. Once the order has been dispatched, modifications are no longer possible.
Can I add more items to an existing order? For operational reasons, we do not add items to orders already created. If you want more products, please place a new order.
Where do the products come from? We work with logistics centers in various countries (USA, Europe, and Asia). We ship from the most efficient warehouse based on your location and item availability.
I only received part of my order. Is this normal? Yes. If your order includes products from different warehouses, they may arrive in separate packages. You will receive individual tracking codes for each shipment.
What is the return policy? You have 7 days from delivery for returns due to withdrawal and 30 days for manufacturing defects. Items must be unused and in original packaging. After inspection, we issue the refund to the original payment method.
What if my delivery is delayed? Check your order status using the tracking code. If the estimated period of 12 business days has passed, contact us and we will follow up with the carrier.